OutstrydeA HAND WITH YOUR NEXT STEP.
We’re here to help.
Questions about your account, steps, or your crew? Get in touch.
Contact Outstryde
support@outstryde.comInclude your iPhone model, iOS version, and what happened. Please don’t send passwords or sensitive health information.
Common questions
Why aren’t my steps updating?
Check that Apple Health has step data and that Outstryde has permission to read it. Health access can be managed in iPhone Settings or the Health app. Reopen Outstryde with an internet connection to let activity sync. Updates may be delayed by Apple Health sources.
How do I join a private group?
Ask a member to share the group’s invite link. Open it on an iPhone with Outstryde installed, then follow the invitation in the app. Keep invite links within your intended circle.
Who can see my activity?
Members of groups you join may see your name, profile photo, step totals, distance context, rankings, competition events, and reactions. Your birthday and email address are not shown to group members. Read the privacy policy for details.
How do I delete my account?
In Outstryde, open Settings → Account → Delete Account. Follow the Sign in with Apple confirmation to permanently delete your account and associated personal data. If you can’t access your account, email support for help.
How do I turn off Health access or notifications?
You can manage Outstryde’s Health permissions through iPhone Settings or the Health app. Manage push notifications under iPhone Settings → Notifications → Outstryde.